Refund Policy

At Thermosmalls, we want you to love every product you bring home—whether it’s a cozy drinkware piece, a durable food storage container, a reliable cooler, or a fun kids’ essential. If an item doesn’t meet your expectations, we’re here to make the refund process simple and stress-free.

Eligibility for Refunds


To request a refund, your item must be returned in its original, unused condition with all original packaging intact. This applies to all our product categories, including bundles, accessories, best sellers, and surplus stock. Please note that we can only process refunds for items purchased directly through our website.

How to Request a Refund


  1. Get in Touch First

    Reach out to our support team at support@thermosmalls.com within a reasonable timeframe of receiving your order. Include your order number and a brief explanation of why you’re requesting a refund—this helps us assist you faster.
  2. Return Your Item

    Our team will share simple return guidelines to make sending your item back easy. Please package the item carefully to avoid damage during transit.
  3. Refund Processing

    Once we receive and inspect your returned item, we’ll initiate your refund. Refunds will be issued to the original payment method used for the purchase. You can expect the refund to reflect in your account within a typical processing window, depending on your payment provider’s policies.

Additional Notes


  • For items damaged during shipping or found to have manufacturing defects, we will cover the cost of return shipping. For non-defect related returns, the customer is responsible for return shipping fees.
  • Surplus stock items are eligible for refunds under the same terms as regular-priced products, as long as they are returned in unused condition with original packaging.

At Thermosmalls, we value your trust and satisfaction above all else. If you have any questions about our refund process, don’t hesitate to reach out—we’re here to help.