Shipping Policy

At Thermosmalls, we strive to get your orders to you in a timely manner, whether you’re ordering drinkware, food storage, coolers, kids’ essentials, bundles, accessories, best sellers, or surplus stock. This Shipping Policy outlines our processing timelines, delivery windows, and key details to keep you informed about your order’s journey.

Order Processing

All orders are processed within 1–3 business days from the date of purchase. Processing time includes order verification, inventory checks, and preparation for shipment. During peak periods or for special collections, processing time may be slightly extended, but we will notify you via email if there is any delay in preparing your order.

Delivery Timeline

Once your order has been shipped, delivery typically takes 6–12 business days. This timeline applies to all destinations and covers every product category we offer. Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs procedures, local postal delays, or unforeseen logistical challenges.

Shipment Notifications

When your order is shipped, we will send a shipping confirmation email to the address provided at checkout. This email will include relevant tracking information, allowing you to monitor the progress of your delivery until it reaches your doorstep.

Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If you need to update your shipping address after placing an order, contact our support team at support@thermosmalls.com immediately—we will do our best to assist, but cannot guarantee changes once the order has entered the shipping process.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us at support@thermosmalls.com with your order number and relevant details. Our team will investigate the issue promptly and work with you to find a satisfactory solution, whether that’s a replacement shipment or other appropriate assistance.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed about our shipping procedures.
For additional questions about shipping, feel free to reach out to our support team at support@thermosmalls.com. We’re here to help make your order experience as smooth as possible.